Contact Us

You can visit our FAQ page before getting in touch. You'll probably find the answer to your query which could save you lots of time.

If you've searched the website, checked the FAQ page and are still unable to find the information that you have been looking for, feel free to fill out the online enquiry form below. We'll respond to all queries within 48 hours (excluding weekends and holidays). Remember to include as much information as possible so that we can respond to you as quickly as possible.

Our call centre is also available during the day on 1-800-895-842 (9am - 5pm, 7 days a week).

This form is only for contacting us about the Merlin Annual Pass. We'll be unable to respond in detail to any attraction specific question or comment using this form, although we'll do our best to help.



Please note: if you receive an email from an address which is not in your contact list, some email providers may automatically place the email in your junk folder. To avoid this, please add our email address merlinannualpass@merlinentertainments.com.au to your contacts list or address book. This will help ensure you receive our emails.

Send us a letter

If you prefer to send us a letter, you may do so at the following address:

Merlin Annual Pass Team

Merlin Entertainments Group
Admin Building (at rear of Aquarium)

1-5 Wheat Road

Darling Harbour
NSW 2000