Frequently Asked Questions

We are confident that you'll find the answer to any questions somewhere on our website, but just in case, we have pulled together a list of FAQs and answers.

The answers to the common questions below will be your fastest way to get help, but if you still have unanswered questions, visit our contact us page to get in touch.

What attractions are included in the Merlin Annual Pass?

The following attractions are included; SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Sydney Tower Eye, Madame Tussauds Sydney, Manly SEA LIFE Sanctuary, Kelly Tarlton's SEA LIFE Aquarium, WILD LIFE Hamilton Island, Illawarra Fly Treetop Adventures, Otway Fly Treetop Adventures, SEA LIFE Sunshine Coast & SEA LIFE Melbourne Aquarium.

Visit the attractions page for details .

Do you get any additional benefits with a Merlin Annual Pass?

As well as 12 months entry to the attractions, there are also many other amazing Rewards to take advantage of each time you visit.

Visit the Passholder Rewards page for details.

How long is a Merlin Annual Pass valid for?

Merlin Annual Passes are valid for 12 months from the date that you purchase your membership.

Is the Merlin Annual Pass valid for admission to Merlin attractions elsewhere in the world?

Sorry, it's only valid for our attractions in Australia and New Zealand.

How much do new passes cost?

You'll find a breakdown of costs on our pricing page.

Where can I buy a Merlin Annual Pass?

You can buy a Merlin Annual Pass in the following ways:

For passes purchased online, you have 7 days to collect your pass from the date of purchase.

Can someone else use my Merlin Annual Pass if I am unable to go?

A Merlin Annual Pass can only be used by one person. The name and photograph of the Passholder appears on the Merlin Annual Pass.

We've got to be really strict here - pass use by anyone other than the named and photographed Passholder, regardless of reason, will result in permanent confiscation of the Pass without compensation.

View the full terms and conditions of use here.

My pass is about to expire, how do I renew?

We’ll give you 30% off your renewals if you do it within 8 weeks after your current pass expires. See our renewals page for prices and how it works.

What do I do if I have lost my Merlin Annual Pass, or if it gets stolen?

First of all, don't panic. All you need to do is visit your issuing attraction – the place you originally collected your pass. The admissions team will look you up on the system and print you off a new card. Please note that an administration fee of $20 applies for each card reprinted. You will need to bring a form of photographic ID with you. Please note the fee still applies if your pass has been stolen.

If you are unable to visit the issuing attraction, visit the contact us section on this website and we'll help as quickly as possible.

I don't seem to be receiving my eNewsletter, what should I do?

There could be a number of reasons why you are not receiving the eNewsletter:

  • You may find that the email is getting delivered into your junk mail folder so please take a look there first. If this is the case, please add our email address to your favourites or approved list to ensure that this doesn't happen again.
  • We may not have your email address correct, or we may not have it at all. To rectify this, simply sign up to the eNewsletter again.
  • You may have unsubscribed accidentally. Simply sign up again to begin receiving eNewsletters.

If you do not receive an eNewsletter within one month of trying the above methods, feel free to get in touch with us by visiting the contact us section on this website.

I have a complaint or compliment, who can I contact?

Of course, we love feedback as it helps us to understand what you do and don’t like. If your comments are regarding a specific attraction then it’s best to contact them directly. However, if you want to talk to us about your Merlin Annual Pass, you'll find full details on the contact us page of this website.