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Help Centre
We know that you may have some questions before or after purchasing a Merlin Pass so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.
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Call Us
You can call us on 1800 195 650 on Monday - Sunday from 9:00am - 5:00pm. Alternatively, you can call your home attraction.
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Drop Us A Line
If you need to send us an email or ask a question you can use our Guest Contact Form.
Please note: Due to increased demand we currently have a 2 week response time.
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Live Chat
You'll see the Live Chat option available (purple chat bubble in the right hand corner) on our Help Centre when we have advisers available to chat – generally, this is available Monday - Sunday 9:00am - 5:00pm.
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Feedback on a visit, or experience
If you would like to feedback on a visit to an attraction or any part of your Merlin Pass experience, please click here to complete our Guest Feedback Form.